CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Call us at 86-15986 414151 or send us an email at sophiacao13@gmail.com
FAQ
How do I track my order?
Please allow 3-10 working day to process your order as some are hand-made.
After your products are sent out, you will get a tracking number together with a website to track.
What are your delivery options?
Usually UPS, DHL etc.
How do I return an item?
All products are either hand-made or organic or provide the best prices. Therefore, all products are non-refundable.
How can I contact your couriers?
All products are sent out successfully till now.
After your products are sent out, you will get a tracking number, with which you can contact local UPS or DHL etc.
Do you provide International delivery?
Yes. Shipping prices are different according to different products' weight and size. Please refer to specific product pages about the shipping cost.
Please note some products offer free shipping at certain deals,
What is your returns policy?
All products are either hand-made or organic or provide the best prices. Therefore, all products are non-refundable.